Privacy Policy for Flex-Box Limited

Effective Date: 9 January 2025

Introduction

Flex-Box Limited (“we,” “us,” “our”) values your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you use our website https://flex-box.com. This policy also complies with the General Data Protection Regulation (GDPR) where applicable to our global operations.

Contact Details

  • Name: Flex-Box Limited
  • Address: The Phoenix, Unit 1101-1102, 11/F, 23 Luard Road, Wanchai, Hong Kong
  • Email: operations@flex-box.com
  • Phone: +852 2881 0856
  • Fax: +852 2881 0857
  • USA Toll-Free: 866 558 1817
  • Website: flex-box.com

What Personal Data We Collect

We may collect the following types of personal data:

  • Personal Identifiers: Name, email address, and phone number.
  • Technical Data: IP address, browser type and version, operating system, and time zone settings.
  • Usage Data: Details about how you use our Site, such as pages visited and time spent.

How We Collect Your Personal Data

We collect personal data in the following ways:

  • Directly Provided by You: When you fill out forms on our Site or contact us via email.
  • Automatically Collected: Through cookies and tracking technologies, including Google Analytics and Google Search Console.

Why We Process Your Data and the Lawful Basis

We process your personal data to respond to your inquiries, which involves using your name and contact details. This processing is necessary for the performance of a contract or to take steps at your request before entering into a contract. Additionally, we process technical and usage data to analyse website traffic and improve our services. This processing is based on our legitimate interest in monitoring and enhancing our website’s performance and user experience.

Cookies and Tracking Technologies

We use cookies to:

  • Analyse website traffic and user behaviour using Google Analytics.
  • Monitor website performance via Google Search Console.

You can disable cookies through your browser settings, but this may limit your access to certain features of the Site.

How We Share Your Data

We may share your data with:

  • Google Analytics and Google Search Console: For traffic analysis and website optimisation.

We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain personal data only as long as necessary for the purposes outlined:

  • Usage and Technical Data: Retained for up to 14 months for analytics purposes.
  • Contact Information: Retained for the duration of our relationship or until your request is fulfilled.

Data is securely deleted or anonymised once retention periods expire.

Data Transfers

Flex-Box operates globally. Personal data may be transferred outside the European Economic Area (EEA), including to Hong Kong. Where such transfers occur, we ensure adequate safeguards, such as:

  • Standard Contractual Clauses (SCCs) or equivalent measures.

Your Rights Under GDPR

If the GDPR applies, you have the following rights:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of your data.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Data Portability: Request transfer of your data to another organisation.

To exercise your rights, contact us at operations@flex-box.com.

How to Complain

If you have concerns about how we handle your data, you can contact us at operations@flex-box.com.

If GDPR applies, you can also lodge a complaint with a supervisory authority in your region.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.